Charlie London has a 14-day 100% money-back guarantee on unused products for returns or exchanges. If you would like an exchange, return the item(s) you do not want, and order the item(s) you do want from this website. Of course, shipping charges are not covered by our refund. Returns must be accompanied by a copy of the packing slip, without exception. So save your paper work.
If you choose to mail your shipment, please insure the package. If it is not insured and it is lost or damaged, we cannot honor the refund. Please note that there will be no refund or exchange on custom made jackets. We also don’t refund shipping charges.
Please note that if the buyer wishes to exchange an item more than once than he/she will have to cover the shipping charges from our warehouse to the deliver address. If, the buyer than wishes to proceed with a refund than any shipping charges covered by us will be deducted from the refunded amount.
We reserve the right to deduct 10% if returned products are not in the same condition as sent.