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FAQs | Charlie London - Leather Jackets for Men and Women - FREE UK DELIVERY


Our frequently asked questions page has all the most common questions we've been asked, so if you're looking for an answer checking the FAQs could save you some time.

Cowhide is stronger, thicker and more durable than lambskin and is especially well-used for the biker range due to it's tougher nature. Lambskin is softer and thinner, so it more generally used on on more casual items, such as gloves.

CE armour is protective armour used primarily by motorcyclists to protect themselves in the event of an accident. The armour is situated in the elbows, shoulders and back of the jacket and can be removed if you wish. CE is the rating of the armour, the higher the rating the better the protection.

Ordering apparel online is often fraught with the possibility of ordering items in the wrong size. We make this much easier for you by offering a size chart containing all the measurements here and, should the item you order be the wrong size, we also offer a 7 day return policy.

You can return your order for up to 7 working days after you receive the delivery. Transition days are not counted in our return policy.

You can order and checkout without registering to the site if you prefer, however there are a few benefits to registering; you can track your order status and every once in a while we can send you exclusive offers via email.

The cost of delivery for your order can be seen whilst checking out.

We offer a wide variety of payment options to make the payment system as effortless as possibly for our customers. The options are listed below:

  • Visa (Debit, Credit and Electron)
  • Mastercard
  • Paypal
  • Solo
  • Delta
  • Maestro
  • American Express

We also offer payment via bank transfer and Western Union, please contact us via email for information on using either of these services.

We are an online only shop, however if you're interested in visiting our warehouse to try on a product you can contact us via email to arrange an appointment.

We will ship smaller products, such as gloves, via the royal mail postal service. When shipper larger orders, including  jackets, we will use a courier service such as Fedex, UPS or DHL.

If you're looking to have a jacket modified to your specifications, including tailoring, addition of pockets, different colours and adding badges or patches, please contact us via email and we will do our best to satisfy your needs.

As part of our personal approach to customer service, we manually change the payment status when the order is shipped. Once you have received the email confirming your payment you no longer need to worry.

If you wish to make changes to an order you've already made, please contact us at your earliest convenience and we will assist you in any way we can. If the item has already been shipped, however, we will not be able to make any amendments to the order.

We are committed to providing as many options for our customers as possible, so if you don't have a credit or debit card, we will also accept a bank transfer or Western Union. If you would like to take this course of action, please email us with a request for information.

Product reservation if a service we offer, however we must request a deposit of 25% of the item's total price and the product can only be reserved for up to 15 days.

We offer the best wholesale prices around; if you're interested you can email us with a link to the product you're interested in and the required quantity for a quote on pricing.