Delivery & Returns Policy

At Charlie London, we want your shopping experience to be as smooth and seamless as possible. Below you will find everything you need to know about our global shipping options, payment terms, and hassle-free returns.

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🚚 Shipping & Delivery Options

We gladly welcome orders from all around the globe. Our website features live stock levels directly linked to our UK warehouse, ensuring real-time availability.

Shipping Rates & Delivery Times

Destination	Delivery Time	Shipping Cost	Courier Partners
UK Mainland	1 - 3 Working Days	FREE on all orders	DPD, Royal Mail, Evri
Ireland	2 - 4 Working Days	FREE over £149 (or £9 for orders under £149)	DPD
Europe	5 - 10 Working Days	FREE over £199 (or £19 for orders under £199)	DPD, Royal Mail, Evri, UPS
International / Worldwide	5 - 10 Working Days	FREE over £499 (or £29 for orders under £499)	DPD, Royal Mail, Evri, UPS

 

📌 Please Note: While our website displays prices in your local currency for your convenience, all transactions are processed in GB Pounds (GBP). The final amount charged depends on the exchange rate applied by your card issuer.

🔄 Returns & Exchanges Policy

We want you to love your leather gear. Upon receiving your purchase, you have a 14-day window to ensure it’s the perfect fit. If you are not completely satisfied, you can return it for an exchange or a full refund.

Return Conditions:

• Condition: Items must be returned in their original, unused, unworn, and re-saleable condition with all original tags attached.

• Packaging: Leather wallets and bags must include their original, undamaged branded boxes.

• Proof of Purchase: Please include the original returns note inside the package so our team can process your request swiftly.

• Exclusions: Custom-made, bespoke, or altered items are non-refundable.

• Return Costs: The cost of return postage is the responsibility of the customer.

Returns Past 14 Days:

Items returned after the 14-day window will not be eligible for a cash refund. Instead, the original amount paid will be credited to your E-wallet balance, which can be used for future purchases within one year from the return date (E-wallet balances are non-refundable).

Return Address:

All online purchases must be returned by post to our central facility:

Charlie London 2-4 Darwin Close, Reading, RG2 0RB, United Kingdom

📞 Phone: 07729153272✉️ Email: info@charlielondon.co.u

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🛒 Order Processing & Payments

• Prompt Dispatch: Every item listed on our website is in stock at our UK warehouse. Once payment is received, a confirmation email is sent, and your order is dispatched from our facility on the same business day.

• Tracking Your Order: Once shipped, we will provide a tracking number so you can follow your journey. Please double-check your shipping address during checkout, as modifications cannot be made once an order is placed.

• Accepted Payment Methods: We accept major Credit/Debit cards (Mastercard, Visa, Visa Delta, Visa Debit, Maestro, Amex) and PayPal.

• Currency Fluctuations: When processing refunds, the amount returned will be in GB Pounds. Charlie London is not responsible for any currency fluctuations or foreign transaction fees charged by your card provider.

• Pricing Errors: We reserve the right to decline or cancel orders resulting from unexpected software glitches or internal pricing errors. If an item you ordered becomes unavailable due to an unforeseen issue, our team will contact you immediately.