Terms of Service

Welcome to Charlie London. These terms and conditions govern your use of our website and services. By browsing or making a purchase on this website, you agree to comply with and be bound by the following terms.

📞 Contact Information

If you have any questions, you can reach our team through any of the following methods:

  • Address: Charlie London LTD, 2-4 Darwin Close, Reading, RG2 0RB, United Kingdom

  • Phone: 07729153272

  • Email: info@charlielondon.co.uk

⏱️ Response Time: We aim to answer all queries as quickly as possible. Please allow up to 24–48 hours for a comprehensive response from our team.

1. Pricing & VAT (Value Added Tax)

  • What you see is what you pay: The prices displayed on our website are final.

  • Charlie London is not registered for VAT, which means we do not add or charge any VAT to our customers during checkout.

2. Secure Payment Methods

  • All transactions are processed safely and securely via PayPal.

  • No PayPal account? No problem. You do not need to have a PayPal account to shop with us. You can securely complete your purchase using any standard credit or debit card.

3. Order Cancellation Policy

  • You have the right to cancel your order at any time before it has been dispatched from our warehouse for a full refund.

  • If your order has already been shipped, it cannot be cancelled. In this case, you will need to receive the package and return it to us to process your refund.

4. Returns & Liability

  • Return Postage: Charlie London does not cover the shipping or postal charges for returning an order. These costs are the responsibility of the customer.

  • Proof of Postage: We highly recommend that you obtain and safely keep a proof of postage receipt when returning your item until your refund has been fully processed.

  • Lost Packages: We are not liable or responsible for any items that are lost or damaged in the post during their return transit.

  • Processing Time: Once we receive your returned item in its original condition, please allow up to 14 days for your refund to be successfully completed.

5. Website Terms of Use

  • Content & Updates: The information on this website is for general information and use only. It is subject to change at any time without prior notice.

  • Warranties & Liability: Neither we nor any third parties provide any warranty or guarantee regarding the accuracy, timeliness, performance, completeness, or suitability of the information and materials found on this website. We expressly exclude liability for any inaccuracies or errors to the fullest extent permitted by law.

  • User Responsibility: Your use of any information, materials, or products on this website is entirely at your own risk. It is your sole responsibility to ensure that any products or services available through this website meet your specific requirements.

  • Intellectual Property: This website contains material owned by or licensed to us (including the layout, design, look, appearance, graphics, and images). Reproduction is strictly prohibited. All trademarks used on this website that are not the property of the operator are fully acknowledged.

  • Unauthorised Use: Unauthorised or malicious use of this website may give rise to a claim for damages and/or be considered a criminal offence.

  • External Links: Occasionally, this website may include links to external websites. These links are provided for your convenience and do not mean that we endorse those websites. We hold no responsibility for the content found on external linked sites.

  • Backlinks: You may not create a link to this website from another website or document without the prior written consent of Charlie London Limited.

6. Governing Law

Your use of this website, any purchases made through it, and any legal disputes or claims arising out of it are strictly subject to the laws of England and Wales.