Terms and Conditions

Welcome to Charlie London. These terms and conditions outline the rules and regulations for the use of our website. By accessing and using this website, you accept these terms in full.

Company Information

Charlie London Limited is a company registered in England and Wales.

  • Company Registration Number: 09648343

  • Registered Office Address: 64 Mayfield Road, Tyseley, Birmingham, England, B11 3PB

  • Operations & Returns Address: 2-4 Darwin Close, Reading, RG2 0RB, United Kingdom

  • Contact Number: 07729153272

  • Contact Email: info@charlielondon.co.uk

1. Payment Methods

To ensure a secure shopping experience, all payments are processed through highly protected gateways, including Shopify Payments and PayPal.

  • You do not need a PayPal account to complete a purchase; all major credit and debit cards are accepted directly through our secure checkout.

2. Order Cancellation Policy

  • You can cancel your order at any time before it has been dispatched from our warehouse for a full refund.

  • If your order has already been dispatched, it cannot be cancelled. In this case, you must wait to receive the item and then return it to us following our standard returns procedure.

3. Returns & Liability

  • Return Costs: Charlie London does not cover the postal charges for returning an order. The cost of return shipping is the customer's responsibility.

  • Proof of Postage: We strongly advise you to obtain and keep your proof of postage safe until your refund is fully processed. Charlie London is not liable for any items that are lost or damaged in transit while being returned to us.

  • Processing Time: Once we receive your returned item in its original condition, please allow up to 14 days for your refund to be completed.

4. Website Terms of Use

  • Content Changes: The content of this website is for general information and use only. It is subject to change without prior notice.

  • Accuracy & Warranties: Neither Charlie London nor any third parties provide any warranty or guarantee regarding the accuracy, timeliness, performance, completeness, or suitability of the information and materials found on this website. You acknowledge that such information may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • User Responsibility: Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It is your responsibility to ensure that any products, services, or information available through this website meet your specific requirements.

     

  • Intellectual Property & Copyright: This website contains material owned by or licensed to us. This includes, but is not limited to, the design, layout, look, appearance, graphics, and product images. Reproduction is strictly prohibited unless authorized. All trademarks reproduced on this website that are not the property of the operator are acknowledged.

  • Unauthorised Use: Unauthorised use of this website may lead to a claim for damages and/or be considered a criminal offence.

  • External Links: From time to time, this website may include links to external websites. These links are provided for your convenience to provide further information. They do not signify that we endorse those websites, and we hold no responsibility for their content.

  • Linking to Us: You may not create a link to this website from another website or document without prior written consent from Charlie London.

5. Governing Law

Your use of this website, any purchases made through it, and any disputes arising out of such use are strictly subject to the laws of England and Wales.