Shipping policy
🚚 Shipping & Delivery Options
We gladly welcome orders from all around the globe. Our website features live stock levels directly linked to our UK warehouse, ensuring real-time availability.
Shipping Rates & Delivery Times
| Destination | Delivery Time | Shipping Cost | Courier Partners |
| UK Mainland | 1 - 3 Working Days | FREE on all orders | DPD, Royal Mail, Evri |
| Ireland | 2 - 4 Working Days | FREE over £149 (or £9 for orders under £149) | DPD |
| Europe | 5 - 10 Working Days | FREE over £199 (or £19 for orders under £199) | DPD, Royal Mail, Evri, UPS |
| International / Worldwide | 5 - 10 Working Days | FREE over £499 (or £29 for orders under £499) | DPD, Royal Mail, Evri, UPS |
📌 Please Note: While our website displays prices in your local currency for your convenience, all transactions are processed in GB Pounds (GBP). The final amount charged depends on the exchange rate applied by your card issuer.
🛒 Order Processing & Payments
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Prompt Dispatch: Every item listed on our website is in stock at our UK warehouse. Once payment is received, a confirmation email is sent, and your order is dispatched from our facility on the same business day.
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Tracking Your Order: Once shipped, we will provide a tracking number so you can follow your journey. Please double-check your shipping address during checkout, as modifications cannot be made once an order is placed.
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Accepted Payment Methods: We accept major Credit/Debit cards (Mastercard, Visa, Visa Delta, Visa Debit, Maestro, Amex) and PayPal.
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Currency Fluctuations: When processing refunds, the amount returned will be in GB Pounds. Charlie London is not responsible for any currency fluctuations or foreign transaction fees charged by your card provider.
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Pricing Errors: We reserve the right to decline or cancel orders resulting from unexpected software glitches or internal pricing errors. If an item you ordered becomes unavailable due to an unforeseen issue, our team will contact you immediately.